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We’re here to help. For any queries, please contact us on one of the available channels:
1800 574 859
Drop us an email
Lopetto
We’re here to help. For any queries, please contact us on one of the available channels:
1800 574 859
Drop us an email
Lopetto

Verification

How do I verify my player account?

KenoGO is regulated by the Victorian Gambling And Casino Control Commission (VGCCC). To comply with licence requirements, KenoGO is required to perform mandatory identification checks on all players.

For this reason, we must ask our players to provide documents to verify their account. KenoGO uses advanced encryption systems to protect your privacy and data and to ensure there is no abuse or misappropriate use of your details. Rest assured we only collect data that is required by law or needed to help serve you better. Please see our Privacy Policy for more information about the use of your data.

You can verify your account directly by selecting 'My Account' in the menu. Please click 'Edit' on the Account and Responsible Gambling Status section and follow the prompts to verify your account.

Alternatively, you can send us a copy of your identity document by e-mail to support@kenogo.com.au and we can upload the images for you.

Please provide one option from the following documents as a JPEG or PDF in order for us to verify your account:

Passport details page plus Bank/Utility Bill Statement with full name and address displayed.

Driving Licence Photo Card - front and back (provisional licence is accepted) plus Bank/Utility Bill Statement with full name and address displayed.

ID Card - front and back plus Bank/Utility Bill Statement with full name and address displayed.

Proof of Age Card - front and back plus Bank/Utility Bill Statement with full name and address displayed.

Please make sure all documents are within their expiry date, show all details and are easily readable.

The proof of address must be dated within the last 3 months. Please ensure the image shows the top half of the letter including your name, address, date and company heading. Please blank out any sensitive information before sending the image. 

All ID documents must be valid and in-date with the full outline shown and no part cut off.

Please provide all images as a jpeg or pdf in order for them to upload successfully.

The Account will then be viewed by the relevant department for verification within 5 working days.

Why do I need to verify my account?

Due to licence requirements, KenoGO is required to verify the account of every player upon registration.