Australia's Biggest Keno Jackpots
Over $60 Million Paid Out
Draws Every 3 Minutes
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We’re here to help. For any queries, please contact us on one of the available channels:
1800 574 859
Drop us an email
Lopetto
We’re here to help. For any queries, please contact us on one of the available channels:
1800 574 859
Drop us an email
Lopetto

General

What is KenoGO?

KenoGO is the newest Keno on the block. With KenoGO, you are able to play Keno online.

It's the Keno you know and love, only better!

Why are the KenoGO numbers and jackpots different from the ones in pubs and clubs?

The Victorian government has issued multiple licences to operate Keno. KenoGO is one of these and operates online only at this time. This means that the draw is different from what is displayed in pubs and clubs.

Due to our unique insurance model, we are able to offer Keno jackpots higher than the ones in pubs and clubs.

KenoGO has the largest Keno Jackpots in Australia!

Where can I play KenoGO online?

The KenoGO app is available on all iOS and Android devices. You can download the KenoGO app for iOS devices via the App Store. On an Android device, please download via the Google Play store.

KenoGO is also available to play on www.KenoGO.com.au.

Who can play KenoGO.com.au?

Australian residents aged 18 years or older can register and play on KenoGO.com.au. Under the conditions of its Licences, we are required to verify a Player’s age and identity when a Player opens an account.

Can I play in NSW, QLD, SA, NT, TAS, WA and ACT?

Yes, KenoGO is now available to all Australian residents.

Are there any fees on KenoGO.com.au?

KenoGO does not charge fees for purchasing tickets, registration or verification of your account, depositing money or transferring winnings to your bank account. You only pay for the tickets you play.

Your credit card provider may charge a cash advance fee should you deposit by that method.

Is playing KenoGO secure?

Yes. All transactions are securely encrypted and we take your privacy very seriously. This is essential in order to protect you, the customer, as well as KenoGO to ensure we are fully compliant with all relevant government regulations.

All transactions are completed using a secure SSL connection, just like banks do. 

KenoGO is licenced by the Victorian Government and regulated by Victorian Gambling and Casino Control Commission (VGCCC).

We advise you to choose a safe password to make sure nobody else can gain access to your account on KenoGO.

Are my winnings guaranteed to be paid out?

At KenoGO we can guarantee you will be paid out on your winnings - regardless of the win amount.

We are regulated by the Victorian Gambling and Casino Control Commission. In order for us to retain this licence we have to prove that we are able to make the required payouts to our players should they win and that we have the correct procedures in place to guarantee this.

Do I need to pay tax on my winnings?

No, we're pleased to confirm that you do not pay any tax on your winnings when you withdraw from KenoGO.

Customer service hours

KenoGO is happy to confirm we offer the around the clock customer service.

You can contact us for an immediate response using our live chat service or you can send us an email to support@kenogo.com.au and we will respond within 48 hours.

Complaints procedure

Lottoland’s complaints procedure has three levels. For levels 1 to 3 the player may contact Customer Service via email. Each correspondence shall be marked as “Complaint” and shall receive a reference number, provided that Lottoland has allocated a reference number to the relevant complaint.

At level 1 the complaint will be dealt with by an employee from Customer Service. At level 2 the complaint will be dealt with by a Customer Service Team Leader. In level 3 the complaint will be dealt with by the Head of Customer Service.